shipping

We ship via the US postal service - USPS. We ship in a soft but strong tyvek envelope - so no you won’t be hunting for scissors to destroy a large cardboard box with a garment floating around in gallons of peanuts or inflatable plastic or in yet another box requiring demolition expertise and trips to the recycling bin. This is really easy on the environment……and your hands!

Your garment should arrive within 3-6 days typically - in rare cases up to ten days.

returns

We hope you love your purchase as much as we loved creating it. However, should you not be completely satisfied, our return option is easy.

You have sixteen days (16) from receipt of your unworn and undamaged purchase to return your product for a full refund. 

After sixteen days and up to 30 days from receipt of your purchase you will receive a credit coupon (good for one year from date of purchase) for the amount of your purchase. Please keep your shipping envelope handy just in case you do need to exchange or return.

Email us at orders@taylorsondesign.com and note your name, address and order number and the reason for returning your purchase.

We will email you with a RAN (Return Authorization Number), return shipping label and instructions.

Upon receipt of your unworn and undamaged returned purchase we will credit your account for the full purchase price.

exchanges

If you wish to exchange your garment for a different style or size please email us at  orders@taylorsondesign.com reference your name and order number and note the style and/or size you would prefer. 

We will email you with a RAN (Return Authorization Number), return shipping label and instructions. 

After we receive your original unworn and undamaged purchase we will ship the style and/or size that you've specified.

return/processing time

Please allow ten (10) business days for your return/exchange to be processed and up to two billing cycles for a refund to appear on your credit card statement.